Setting Up Autoresponders
Autoresponders send automatic reply messages when others send
email messages to particular addresses. The autoresponders are controlled by means of the
.mreply.rc
file.
Note for Non-Virtual Domain
accounts: The .mreply.rc file is available only for Full-Virtual accounts.
Full-Virtual accounts can have a have a default .mreply.rc file
set up in their
directory structure. This default file will send an auto-response message to any mail sent
to info@yourdomainname.ext. The contents of that default auto-response message
will be:
Yo <name of the person sending the mail to you> this is
coming from your .mreply.rc file in your home directory. it is an auto-responder and its
really cool, Gary
For example, if your domain name is xyz.com, and someone
named John Doe sent a message to info@xyz.com, then John Doe would receive this
auto-response message:
Yo John this is coming from your .mreply.rc file in your home
directory. it is an auto-responder and its really cool, Jim
Of course, you will want to make your own
auto-response email addresses. You can enter your custom messages to the info files located in the packets
directory in your root directory. The text files that correspond to the email addresses
are as follows:
info@xyz.com |
info.txt |
sales@xyz.com |
info2.txt |
webmaster@xyz.com |
info3.txt |
support@xyz.com |
info.4txt |
billing@xyz.com |
info5.txt |
You may customize this by using the Chapman's .mreply.rc Generator or by editing the .mreply.rc file yourself.
Instructions for using Chapman's .mreply.rc Generator are on their page. Instructions for editing your .mreply.rc file yourself are at the
bottom of this page.
If you wish us to custom configure your autoresponders,
there will be a $75/hour service fee with a $40 minimum.
Chapman's .mreply.rc Generator
If you click on the above hyperlink, you will come to a web page
with a form. This is the Chapman's .mreply.rc Generator. We suggest that you print out
this page, as well as the associated FAQ page, and then fill in the form.
While filling in the form, we recommend that you skip the boxes
dealing with lists and fill in the boxes dealing with auto-responders.
Note: While you may fill
in the part of the generator that involves lists, XyNexT does not support the list-serve
functions of mreply. If you encounter any problems related to the lists, you will be on
your own in fixing them.
Note 2: XyNexT
does not
allow mailing lists of greater than 10 people, due to the load that larger lists can put
on our servers. Accommodating large mailing lists would adversely affect the service we
could give to others.
Editing your
.mreply.rc file
We recommend downloading the .mreply.rc file (in ascii mode) and
editing it with Notepad or other simple text editor. Word processors wll add unwanted
formatting tags. Search for the third iteration of the word "info". You should
be in the "Who are we?" section. The "serviceAddress" is the address
that will be stamped as the "From:" address on the response sent back to the
originator. The "ownerAddress" is where the original incoming mail will forward
to by default. DO NOT use an autoresponder address for the "serviceAddress" or
the "ownerAddress". This can cause a mail loop, crash the server and incur
our
ill will. You will notice five "if to" statements that correspond to the
addresses listed above. If you wished to replace the info@xyz.com autoresponder with
bob@xyz.com , do so like this:
.if to bob
.message Forwarded
.goto autoresponder
.end
.endif
If you will be using similar addresses, remember to place a @
sign at the end to keep the server from matching the wrong line:
.if to bob@
.message Forwarded
.goto autoresponder
.end
.endif
.if to bobby@
.message Forwarded
.goto autoresponder2
.end
.endif
If you wish to specify a forwarding address other than the
default "ownerAddress" (DO NOT use an autoresponder address, we're not kidding!)
, do so like this:
.if to bob@
.forwardall !bob@aol.com
.message Forwarded
.goto autoresponder
.end
.endif
The Text file that is sent as a response is specified further
down in the "LABELs" section. There, each "insert" statement
corresponds with a "autoresponder" number:
.label autoresponder
.insert $HOME/packets/info.txt
.end
.label autoresponder2
.insert $HOME/packets/info2.txt
.end
Note: While we recommend
Mreply for its autoresponder features, XyNexT does not support the list-serve functions
of Mreply. If you encounter any problems related to the lists, you will be on your own in
fixing them.
Note 2: XyNexT
does not
allow mailing lists of greater than 10 people, due to the load that larger lists can put
on our servers. Accommodating large mailing lists would adversely affect the service we
could give to others
If you wish us to custom configure your autoresponders,
there will be a $75/hour service fee with a $40 minimum.
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