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Technical Support
(Historical information only. We hope you find it to be a beneficial resource)

Welcome to our Mailbox Control Panel FAQ

To access the control panel, in the browser of your choice, type http://yourdomainname.com:911
Then you will be prompted for your web accounts username and password.

If after successfully entering your username and password the page reports it is unable to initialize the database or some other error, then email or phone tech support so we can rebuild the database on your server and provide you with access. NT accounts should use the convention: http://mail.yourdomainname.com:911

After you enter your username and password you will come to the main menu.


This browser based control panel eliminates the need to email tech support for mailbox configuration and the time delay inherent in that procedure.

It also eliminates your need to FTP to your .domains file and make edits there.

Don't be mislead by the statement regarding the feature being under development ... it's working.

If your a first time user or even an experienced .domains file editor you will find that clicking the Mail Forwarding button will take care of about 95% of your needs.


If this is your first time here don't be alarmed by mailbox aliases you see already installed by default. Mail addressed to these aliases is delivered to your master mailbox, so does your catchall.

Your catchall looks for mail that is misaddressed and makes sure it gets delivered.

To add a new email address i.e. anything@yourdomain.com just click the Add button .

To edit or delete an alias that already exists, single click on the alias to highlight it, then click the button of your choice.


This is the first box you see when you click the add button.

Here you get to decide what the email address will look like in the anything part of our example:

anything@yourdomain.com

Make your choice and click Continue


Three choices are available at the next box. If this a new mailbox you are creating, select the button New Pop Account. The control panel will select the next available userID

If you know of an existing userID you want this delivered to, select the button Existing Pop Account and choose it from the pull down menu.

Or you can have the mail forwarded to any working email address by selecting the button Forward Address and typing it in the empty field. Make your choice and click submit. You can forward to multiple addresses or userID's by listing them in the field with a comma separating them. However you can't forward to more than 10 addresses on one forward list and you shouldn't forward to someone who is forwarding to you or you will cause a mail-loop in the computer. When you've decided click Submit


Pick a password and enter it twice. Get creative and use a combination of lowercase letters and numbers at least six characters long.

Click on Submit Query next.


The next box you come to doesn't say so but you've just created a new email alias and userID and it's already been installed in your .domains file and is on the job.

Basically the whole point of this box is to show you the results of your installation and give you a chance to change your mind before you go.

If you do have second thoughts then select one of the buttons, make your choice or enter your forward if that's what your doing and click Submit.

If everything looks a-ok then click exit and have a nice email day !

 

 

 
 
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