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What should I do if denied access via FTP?
Be sure to read the FTP tutorial instruction. If
that does not answer the question, our traceroute tutorial
can help with connectivity problems. If you still have trouble, contact us explaining the problem
in detail. Be sure to include both your userID and domain name as well as the current
account password.
When Will I Know That My Domain Is Approved & Active
You will not receive notification that a domain name has been
registered. After you receive notice that you
are online @XyNexT, continue to check your URL on a daily basis, i.e. http://www.yourdomain.com.
Domain registration can take anywhere from 2 hours to 2 weeks. Unfortunately we have no
control over
this process. Once your domain is registered, it may take 2 to 5 days for the information
to propagate
across the Internet depending on how often individual service providers reboot their
nameservers.
If your domain is being transferred from another hosting service, be
sure that they have removed your
nameserver entry. If they have not, your domain name may continue to resolve to your old
host.
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How Do I Switch from A Non -Virtual Account To A Virtual
Account?
Send email to sales@xynext.com
and be sure to mention the domain name of the account you wish to upgrade. The upgrade
does not affect your current account, but rather make new features available to you.
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How Do I Change My Billing Frequency and Method Of
Payment?
Just email us about 20-30 days prior to your next billing date and
request a different mode of payment.
We accept all major credit cards or payment by check.
Please send your request via our Contact Form.
If your request includes sensitive credit card information, please use our Secure Account Update
Form.
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Can I Change My Domain Name?
In order to change your domain name, you need to submit an order for the
new domain via our online order form. Please
note that you must contact us to set up a new account to serve a different domain name.
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